December
2003
A Tale of Two Brands:
Consumer and Personal
Whether we are talking about our companies
or ourselves, we all carry around an opinion
of what we think we are and what we'd like
people to think we are. We are all
"branded." Companies go to great
lengths to establish a "Brand Image"
that hopefully conveys a specific product's
desired positive attributes to its targeted
audience.
In corporate consumer marketing terms, a
successful "Consumer Brand" is more
than slogans, catch phrases and logos.
Ultimately it is a relationship that is valued
by the consumer. It's the intangible
"something" that makes a person feel
OK with spending money on a particular product
or service - even if, rationally, there are
other similar - and maybe even less expensive
- choices.
To put this in perspective: Think
Starbucks. Think coffee. What's in a cup of
coffee? Why have so many of us, chosen, for
example, the Starbucks experience? Is it
really the coffee or is it the feeling of
being OK with taking the time and indulging
ourselves for a few minutes (or longer) each
day for something that says: "it's worth
it to me"? The actual decision to
purchase a particularly branded product is
therefore, for most people, emotional and the
result of a uniquely personal relationship
between the consumer (you) and how that
product makes you feel about yourself. Coffee
has nothing to do with it; the experience just
makes you feel good.
So how are you known and valued? As human
beings, we also have a "Personal
Brand". You might call it your
reputation, but it too, is defined, not by how
we feel about ourselves, but rather, how
others feel about us … and how we feel
valued in return. Does your company and its
work culture support the values of you and
your employees? Whether you consider it from a
recruitment or retention perspective, the
brand on the outside is only as strong as the
internal "personal brands" that
support it on the inside.
Through our "Brand Tool Box®"
coaching, consulting and training initiatives,
we can demonstrate that when employees and
employers share and respect common goals and
values, both "brands" will be in
sync and the organization and its employees
will thrive.
Call it satisfaction. Call it retention.
When external and internal brands are in
alignment, the result is a unique personal
relationship that both the employer and the
employee value … and that makes good
business sense.
Personal
Service. Consistently Delivered.
Worldwide.
When You Need Us. . . We’ll Be Here.
Phone:
952.525.1475
Email:
E-Talent@oipartners.net
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